Delta

I wrote Delta a few letters after my last crazy trip with them. I
wanted reimbursement for the $75 I paid to have the dog checked-out by
the vet before heading to the airport to discover the dog wasn't
allowed on anyway. I didn't expect any real response, but I sent it
anyway. I sent another bitching about the rudeness of the women at the
airport.

I just got this email. No need to read the whole thing, I highlighted,
in red, the point, and the point is, it never hurts to write a letter!
Yeehaw!


Dear Ms. Scott,

Thank you for your letter describing the problem you experienced.

Our goal is to make your travel experience as smooth and enjoyable as
possible, and we regret you didn't receive the high level of service we
strive to provide. Our airport representatives are expected to always be
responsive, and offer precise, complete information. It sounds like that
didn't happen in this case, and we will continue to make efforts to
improve in this area.

While we would like to offer special consideration in cases such as
yours, we are unable to honor the many similar requests that we receive
from others in equally deserving situations. We follow a consistent
policy to ensure that Delta is fair to everyone who travels with us.
Accordingly, we must respectfully decline your request for
reimbursement. However, as a goodwill gesture, we have authorized the
issuance of our $100.00 electronic Transportation Credit, which may be
used toward future Delta travel. Electronic TCVs are valid for one year
from the date of issue. They may be redeemed at delta.com, Delta
Reservations or at any Delta city or airport ticket office.  Redemptions
at delta.com will not incur a transaction fee. Fees will apply if
voucher is redeemed through any other Delta location. You will be
receiving a receipt for this e-credit in a separate e-mail.  Please
refer to the terms and conditions of the e-credit for additional
information.

Again, thank you for writing. Please accept our apology for the
circumstances you described. Your comments are appreciated since this is
one of the best ways we have of knowing which areas need additional
attention.  We hope you will continue to make Delta your airline of
choice.

Sincerely,

Angelina P. Jones
Manager
Customer Care