Showing posts with label canon. Show all posts
Showing posts with label canon. Show all posts

Thursday, October 16, 2008

Thanks, Canon

To understand this entry, you have to read the one before it....

Dear Cydney Scott:


Thank you for your interest in the 50D. We value you as a Canon
customer and appreciate the opportunity to assist you.

We are selling the camera both as a kit and as a body only. Perhaps
Adorama simply meant that they do not have the 50D, sold as a body only,
in stock. Doing some quick checking online I found that amazon.com,
another one of our authorized dealer, does have the 50D, sold as the
body only, in stock. Other dealers may also have it, so it may be
helpful to check with different dealers that you trust.

I hope that helps, but please let us know if we can be of any further
assistance with your Canon equipment.

Thank you for choosing Canon.

Sincerely,

Nick
Technical Support Representative

Special Note: Certain issues are very difficult to resolve via e-mail.
If your question remains unanswered after you have received this e-mail,
the direct assistance of a Canon telephone support representative may be
required.

If you prefer to continue to communicate via email, reply to this
message and we will respond as quickly as possible.

Dear Nick,
Apparently it was Adorama I should have been scolding. I bought my camera on Amazon and sent an email to Adorama telling them to cancel my order for the 50D with them, because I found it somewhere else and I think they are a-hole doo doo heads for handing me that "If you wan to get it I guess you have to get it in a kit" crap.

You are dreamy. Weeeeeeeee!

Sincerely,
CS

(OK, I didn't really send that. But, I wanted to).

Aaaaargh!

Dear Canon,

If you are trying to win my heart as a professional shooter with your new gear you are failing me.

I have been a photojournalist for ten years. My newspaper, located in Florida, underwent major downsizing and I am now in MA living with family.

My newspaper owned all of my camera gear so now have none. I was excited to hear about your newest camera bodies, and pre-purchase a 50D and one of the new Mark IIs.

I understood when I ordered them that these bodies would not be available until October and November, respectively, but when I called Adorama to inquire about the status of my cameras, they informed me that you, Canon, have only released the 50D as part of a kit. So, if I want your camera soon - correction - if I NEED your camera soon, I have to buy your kit. This kit no doubt includes a lens with mediocre glass, a camera bag for amateurs and other stuff a photojournalist is not in need of.

The economy sucks right now, and the source of much or your sales, photojournalists, are experiencing debilitating changes within our field.

I know you're a big company and all and I'm one person so what does it really matter. But it matters to me. I cannot attempt to find work without camera gear! When I was told from many sources that my 50D (which is to be my back-up camera) would be available in October, I expect to have a camera body in October! And after you disappointed so many with your unreliable Canon Mark IIIs, I'd think you'd be working a bit harder for you clients.

May I ask when you plan to allow your camera bodies (alone) to grace me with their presence? 'Cause I'd really like to get back to work.

Sincerely,
Cydney Scott
Freelance Photojournalist
cydneyscott.com

I forgot to mention that the guy at Adorama told me it could be months before my camera body alone would be available.